General terms e-ticketing ‘Stichting Groninger Museum voor Stad en Lande’
1. ‘E-ticket’ refers to the document that can be ordered and paid for on the website of the ‘Stichting Groninger Museum voor Stad en Lande’ (the Groninger Museum), printed by the visitor and used as an admission ticket. ‘Visitor’ refers to a person that purchases an e-ticket.
2. The e-ticket is a valid admission ticket if the following conditions are met:
3. Visitors who have any questions or comments about e-tickets can use the following e-mail address: firstname.lastname@example.org.
4. E-tickets can be purchased through the conclusion of a distance sale contract on the websites of the Groninger Museum. A visitor is understood to have made an offer when he or she has completed the order form and electronically sent it to the Groninger Museum by clicking ‘confirm’ during the ordering process. The contract between the visitor and the Groninger Museum is established when the Groninger Museum, after the verification of payment, has sent an e-ticket to the visitor by e-mail. These General Terms apply to any such contract between the visitor and the Groninger Museum. The amount paid is mentioned on the e-mail accompanying the e-ticket. The statutory distance sale cooling-off period of seven days according to the ‘Law protecting consumers in respect of distance contracts’ is not applicable to the purchase of an e-ticket due to the time-bound nature of the e-ticket.
5. The prices mentioned on this website are including VAT. Payments must be made by credit card or through the iDeal system. The general terms of the bank and the relevant payment module apply to the payment.
6. An e-ticket gives one person access to the Groninger Museum. After having been checked in, the e-ticket is expired.
7. Holders of any of the cards or membership passes that are mentioned in the ordering procedure are eligible for a discount. Visitors eligible for reduced admission must bring proof of their right to reduced admission and present it at the Groninger Museum. If they cannot, they have to pay the full price or pay the difference. Discounts are only valid for the person named on the card in question.
8. The details entered during the purchase of an e-ticket will be used to carry out the contract. The execution of the contract includes: the purchase, electronic dispatch, verification of the e-ticket, service e-mails and the possible processing of questions. Also, the entered details may be used to monitor or examine the product to improve the product and, occasionally, inquiries may be directed towards the person who ordered the e-ticket.
9. The Groninger Museum is not liable for damages caused by third parties reading the e-mail address entered by the visitor or by the failure of the entered e-mail address [to function properly].
10. These General Terms apply in addition to the Visitor Conditions of the Groninger Museum. These conditions can be found on this website (http://www.groningermuseum.nl/en/conditions-visitors).
11. These General Terms and the contract between the visitor and the Groninger Museum are governed by Dutch law. All disputes with regard to or resulting from the contract will be exclusively submitted to the competent court in Groningen.
For more conditions for visitors, please visit: http://www.groningermuseum.nl/en/conditions-visitors
When is my ticket valid?
Your ticket is valid during the day you selected. On this day you can scan your e-ticket in the entrance hall of the Groninger Museum.
What will happen if I’m late?
If you arrive at the museum outside the opening hours of the Groninger Museum, we unfortunately cannot give you access. You cannot use your ticket to gain admission to the exhibition on another day, or rebook.
Why do I have to pay a surcharge?
Due to its size and complex organization this exhibition is unlike the other exhibitions in the Groninger Museum and its production was costly.
I have an Annual Museum Pass, can I visit the exhibiton for free?’
Annual Museum Pass holders have to pay the extra € 5, just like other visitors. However, you don’t have to wait in line: if you have a ticket and an Annual Museum Pass, you can go straight to ticket inspections at the foot of the staircase and have your Annual Museum Pass scanned.
Are there any tickets for sale at the museum?
Yes, there are a number of tickets available at the ticket counter every day. However, if you want to be assured of a ticket, we advise you to purchase a ticket online – to avoid a long wait or disappointment due to tickets being sold out. The ticket counter does not sell tickets for other days.
Is my regular Groninger Museum entrance ticket valid for admission to Rodin-Genius at Work?
No. For the exhibition Rodin-Genius at Work you need to purchase a special Groninger Museum Ticket, valid from November 19 2016 until April 30 2017.
I have a discount coupon for the Groninger Museum. Can I use it to purchase tickets for the exhibition Rodin-Genius at Work (November 19 2016 - April 30 2017)?
No. In between 19 November 2016 and 30 April special discount offers don't apply to Groninger Museum Tickets.
I am a school teacher and I would like to visit the exhibition with my pupils.
To purchase tickets for school groups, please send an email to email@example.com.
Do I still have to check in at the ticket counter of the museum if I have an e-ticket?
No. You can skip the ticket counter and go straight to ticket inspections at the foot of the staircase. Inside the museum, your ticket is checked twice: once at the staircase, where you present your printed e-ticket and at the actual entrance of the exhibition.
Note: if you own a membership card such as a Friends of the Groninger Museum Pass, ICOM Pass, Rembrandt Card, Young people’s Cultural Pass CJP or a Student Card, please present it at the entrance hall of the museum.
Will I have to wait in line?
You may have to stand in line. Of course, we will do our best to make your wait as short as possible.
You can use the free Wi-Fi in the museum while you wait.
Which exhibitions can I visit with the Groninger Museum Ticket?
Yes, you are welcome to visit the other exhibitions in the museum, however you are not allowed to interrupt your tour of the exhibition David Bowie is to do so.
Are there any guided tours?
No. Each visitor receives a headset that will allow them to individually listen to audio fragments in the exhibition and follow the unique audio system of Sennheiser. You can, however, book a tour for one of the other exhibitions in the Groninger Museum.
Is the exhibition open on holidays?
Yes, the exhibition is open to the public on 25 December, 26 December and 1 January from 12 a.m. to 6 p.m.
Can I have something to eat or drink at the museum?
Yes, after you’ve seen the exhibition you can visit the Bowie Café in the last room of the David Bowie is exhibition. Please visit our Mendini Restaurant for an exclusive David Bowie is menu. The Mendini Restaurant is open from Tuesday through Sunday from 10 a.m. to 6 p.m., as well as evenings from Wednesday through Saturday.
May I leave the exhibition David Bowie is to eat something outside the museum and then come back in again?
No, not in this particular case, and that is because you are issued a headset. The David Bowie is exhibition will take 1.5 hours on average.
Is the exhibition open to the public on Mondays?
The exhibition David Bowie is is open to the public on Mondays during school holidays only: 21 and 28 December, and 22 and 29 February from 10 a.m. to 4 p.m. The Groninger Museum is closed to the public on all other Mondays.
What is the easiest way to get to the Groninger Museum by public transport?
The Museum is situated opposite the Groningen bus and railway station. Are you traveling by train? Train travel information can be obtained from the Netherlands Railways http://www.ns.nl/en/travellers/home information services.
Where can I park my car?
We advise you to go to the Q-Park Museum Centrum https://www.q-park.nl/nl/parkeren-bij-q-park/per-stad/parkingid/651 (on the ‘Zuiderdiep’ avenue). The address is Herepoortenmolendrift 2, 9711 DG, Groningen.
Drivers with a disability card can park in the two car parks at the Ubbo Emmiussingel.
I have difficulty walking, is the exhibition suitable for me?
The exhibition is wheelchair friendly.
I am visually impaired, is the exhibition suitable for me?
The entire exhibition consists of sound bites, so it is more suitable than your average exhibition.
I am hearing impaired, is the exhibition suitable for me?
As the exhibition is about a musician, it is obviously not all that suitable. Though of course, there is a lot to see and to read as well!
Is the exhibition suitable for children?
Yes, the exhibition is suitable for children. Please bear in mind that all spoken information included in the exhibition is in English
We want to spend a whole weekend in Groningen. Can you recommend any hotels?
Marketing Groningen has good accommodations and attractive package deals on offer at: http://toerisme.groningen.nl/overnachten.
Are there any more David Bowie activities in Groningen?
The City of Groningen is dedicated to David Bowie during the exhibition. Several partners of the Groninger Museum are organizing films, lectures and concerts. For more information, please visit http://www.groningermuseum.nl/David-Bowie
General Visitor Policies